Does the company show bias against certain customers? In our 2015 Survey, 95% of respondents indicated that fair & equal treatment of all customers/clients was important in measuring JUST customer treatment.
Controversies in Customer Discrimination
Description: Number of severe and very severe cases (major scandals or systematic risk incidents) in influential and highly influential news sources occurring in the US over the past three years that pertain to customer discrimination.
Data Source(s): RepRisk
Metric Type: Controversy
Unit of Measurement: Number