A Harris Interactive/RightNow study found that 86% stopped doing business with a company because of a bad customer experience. How does this affect JUSTness – and sales?
Americans feel that a company's treatment of its customers reflects its culture and values. Below are Components Americans believed were important in defining JUST customer treatment, and how we are measuring corporate performance for each of them. Click on the Components to learn more.
Are products fairly priced? In our 2015 Survey, over 79% of respondents indicated that appropriate pricing and transparent purchase agreements were important in measuring JUST product attributes.
Does the company treat customers fairly? 95% of respondents indicated that knowledgeable and responsive customer service staff was important in measuring JUST customer treatment.
Does the company show bias against certain customers? 95% of respondents indicated that fair & equal treatment of all customers/clients was important in measuring JUST customer treatment.
Does the company safeguard their customers' privacy? According to our 2015 Survey, 94% of respondents indicated that customer privacy was important to measuring JUST customer treatment.