Drivers

 

Worker Pay and Benefits      Worker Treatment      Leadership and Ethics      Customer Treatment      Product Attributes

Domestic Job Creation    Environmental Impact     Supply Chain Impact     Investor Alignment     Community Well-Being

 

A Harris Interactive/RightNow study found that 86% stopped doing business with a company because of a bad customer experience. How does this affect JUSTness  and sales?

Americans feel that a company's treatment of its customers reflects its culture and values. Below are Components Americans believed were important in defining JUST customer treatment, and how we are measuring corporate performance for each of them. Click on the Components to learn more.


COMPONENTS